Some reviewers point out that creating well-designed mailers and newsletters can be an uphill battle, while others have complained about slow uploads that, according to a reviewer, can take up to “5 or 10 times slower than a regular email service”. The more you use the platform, the more you have to pay.įor a solution focused on communicating with and handling customers, Salesforce also has a less than robust email handling system. When you exceed that storage limit, be prepared to shell out massive fees for extra space. This might not seem like a big problem at first glance, but users who regularly enter large amounts of data into the system will feel the pinch sooner rather than later.
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Most Salesforce packages or editions come with relatively low free storage. Clunky email restrictions and expensive storage options While Salesforce is extremely customizable, that’s only true if you have the money to pay for the more expensive editions, app integrations, and maybe even a dedicated developer or two. 4Ĭustomizability also took a hit, although it’s not because the app locks out developers and coders. “They want to know if you are worthy of them before they talk to you,” she noted. 3 Lili V., a reviewer on, also called out staff for being unhelpful. 2 One reviewer on, Andy Hasselwander, goes so far as to call ’s customer support “horrible”. 1 “This isn’t anything special in my opinion – and support for normal folks seems pretty non-existent right now.”Īs the above quote suggests, slow and generally poor customer support is another common complaint. “When working within a specific account and searching contacts for the contact field, it brings up ALL contacts from ALL salesforce accounts – ridiculous,” says reviewer Eric B. There’s a general sense of user-unfriendliness it takes far too many clicks to accomplish what should be simple tasks like checking other contacts within an account. Contacts, for example, can’t be searched for using only account names. Salesforce’s power seems to be in direct proportion to how complex and fiddly its interface is. One common complaint concerns ease of use. User-unfriendliness and costly customizations